April 2005
Vol. 1, Issue 10
The Spinal Column

Win $1,000 Worth of Free Marketing Services
Contest Winner: Dr. Theodore Simon
To Grow: Measure Everything: How Can You Know
What's Working if You Haven't Measured the Results
Marketing Idea of the Month #8: Why Not The Yellow
Pages
Letter of the Month
Announcing: ChiroCommunity.com Exclusive Network

MetroMarketing is proud to announce our newest division, ChiroCommunity.com
EXCLUSIVE
Chiropractic Patient Referral NETWORK!
Only One Chiropractor Per Zip Code
DON'T DELAY...Reserve Your Zip Today...
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For Limited Time Only!

Win $1,000 Worth of Free Marketing Services

On April 30th we will be awarding a free marketing program valued at $1,000 to one of our subscribers. To be eligible all you need to do is be an active subscriber to The Spinal Column.

The winning doctor will be announced in the May issue of this newsletter.

Congratulations to Dr. Theodore Simon!

Dr. Theodore Simon is our $1,000 marketing package winner for March. Dr. Theodore Simon, please contact Sonia at Metro Marketing by Monday, April 20th, 2005. To be eligible to win for April, just sign up for our newsletter and look at it when it arrives in your in box. It's that easy to win a $1,000 marketing package.

Subscribe today

To Grow: Measure Everything: How Can You Know What's Working if You Haven't Measured the Results

It blows me away to see how much is spent in running a business (yes, you are a business) and how little is known about what is working and what is not.

As the famous line goes “Half of all advertising and marketing expenditures are a total waste. The problem is figuring out just which half.”

It’s really not that hard if you will first decide that spending money effectively is better than just spending money blindly.

Measuring results is never a perfect science but you can get close.

Why can’t it be perfect?

Your potential patient sees a billboard of yours every day on the way to work. One evening she hears you speak at the local library and decides to come see you.

When your CA asks the new patient what motivated her to call you, the potential patient may refer to the meeting at the library and never mention or even realize the impact the billboard had on her decision-making process.

Nothing or no one operates in a complete vacuum, but we can try to get as close as we can.

Let’s start at the beginning. Are you (or your CA) collecting information from every new patient? It may not be perfect, but it will show you trends.

Surveys of existing patients will give you a pot-full of great information to work with.

Make a list of all the ways you are spending marketing dollars and let’s isolate response results wherever possible. If you are doing a new patient acquisition program with Metro Marketing you will know exactly what the program is costing you … you will know exactly how many new prospective patients you have seen. That’s easy.

But after working with over 5,000 chiropractors these last 10 years I am constantly floored by how many of them could not tell me how much income they generated when doing the program.

Many doctors couldn’t even tell me whether the person was a long-term patient or not.

Here was a doctor who just invested thousands of dollars and was clueless as to the effectiveness of the program.

Why did they make the investment in the first place?

ROI … get to know it … get to use it … get to care about it … a lot.

Return On Investment … or how much did you realize (in dollars) for each dollar invested?

The record-keeping may not be the fun part. You may even think it’s not the creative part. It brings the need for a whole new set of skills to your practice.

Strong, accurate record keeping with answers at your fingertips – not buried in a file cabinet somewhere.

Develop an annual marketing budget. Test ways that are easy to measure. (Our Test Drive program is perfect in that you will know exactly how many people came in and hopefully you will keep track of what income was generated for you.)

Determine what generates the best return on investment and do more of the same.

Every dollar you spend, yes – every dollar you spend – should be measured and monitored as carefully as possible.

I’m not sure which is worse. Spending no marketing dollars to grow your practice or spending money and not knowing what works and what doesn’t.

So the next time we talk (feel free to call me with any questions) you should know how much you’ve invested in our new-patient acquisition program … how many new patients you’ve seen … and how well financially you are doing with the program.

Yes, I understand that everything in life is not about money and you became a chiropractor to help people.

That’s all well and good and most honorable, but the simple truth remains that if you don’t run your practice effectively from the business side, you will have no practice to help anyone, one day in the not too distant future.

Marketing Idea of the Month #8: Why Not the Yellow Pages

Each month we will give you a proven marketing tip or program that, if done right, will work for you. Collect, read and use all 36 of them over the next three years and you will have put together an effective powerful marketing program to help grow your chiropractic practice.

Last issue’s idea: Producing an audio cassette

This month’s idea: Why Not the Yellow Pages

The advertising done in Yellow Pages is no less than several billion dollars each year.

You may even have several ‘Yellow Page’ books competing with each other, each being hundreds upon hundreds of pages in size.

Just look at the chiropractic listings and you could find pages and pages of ads ranging from small to very expensive quarter, half and even full page ads.

The Yellow Pages should not be high on your list of marketing spending options and here is why.

Your goal is a simple one. When someone in your community needs the services of a chiropractor, if you have done an effective job of pre-selling them, then the only reason they may need to refer to the Yellow Pages is to capture your phone number - not to determine which chiropractor to see.

Simply put, you want everyone in your community to realize that you are the chiropractor of choice long before they ever decide to use a chiropractor. So when they do use or need one there is no one to compete with.

The decision has already been made and that decision is to call you.

Trying to get someone’s attention with an expensive Yellow Pages ad is letting the decision process advance too far.

Will they select the doctor with the largest ad, the best wording, or the ad that includes a picture?

Good luck.

So if you are depending on Yellow Pages advertising to get the phone to ring, you are failing in the art of pre-selling the community.

If you had a magic wand, you would want everyone in the community to wake up tomorrow morning convinced that you are the person to see. That you and only you are the doctor that could help them.

That everyone else, be it chiropractor or medical doctor, is running, at best, a distant second to you.

Well, magic wands don’t exist but with a lot of hard work and not a lot of money, you can accomplish the same thing.

Get out and meet the community. Develop workshops, seminars, tapes, CD’s and lectures where you will educate the community, not with hard self-promotion advertising but rather you will show the world how educated you are.

You will create a comfort level (a bond between you and the community) that no other medical professional will be able to break.

You will become the chiropractor of choice.

Yellow Pages advertising is a good place to find a local pizza shop - not for establishing your golden reputation in the community.

With a little creativity and a lot of hard work, the next time anyone within a 10-mile radius of your office needs or wants a chiropractor, it will be you they are calling, not letting their fingers do the walking through the Yellow Pages.

The choice is yours.

Want to discuss? Feel free to call me at 1-800-696-7788, ext. 112.

State Legislation Updates

New Jersey

On Monday, March 7, 2005, Dr. Steven Clarke, ANJC Legislative Chairman and Dr. Sigmund Miller, ANJC Executive Director, traveled to Trenton to speak in support of S 1690, commonly referred to as the Insurance Parity Legislation.

It requires that chiropractic physicians, podiatric physicians, allopathic physicians, and osteopathic physicians be reimbursed at same rate under various health and accident plans.

Dr. Sigmund Miller testified on chiropractic utilization and cost-savings compared to other professions. His past experience with utilization review gave him keen insights into costs of various professions and chiropractic clearly was a cost-reducer in health care.

The insurance industry as well as NJ Chamber of Commerce and NJ Business and Industry (NJBIA) testified against the bill.

After testimony was given, a roll call was taken and the bill was voted favorably out of committee by a vote of 5-0.

Illinois, Virginia, Maine, Iowa, New Mexico

The Medicare Chiropractic Demonstration Project will test expanded access to chiropractic services for America’s seniors in a two-year, four-site demonstration project beginning in April 2005. Sites include Maine, New Mexico, the Chicago statistical area (including Scott County, Iowa) and central Virginia.

Letter of the Month: To Patient Who Has Missed an Adjustment

Each month we will give you a ready-to-use letter that can be used to help promote your practice.

A professional copywriter would charge you anywhere from $150 to $350 to write you a marketing letter, but as a subscriber to The Spinal Column you get it for free.

This month’s letter: To Patient Who Has Missed an Adjustment

Free downloadable copy

Click here to download Adobe Acrobat Reader

To grow your practice your professional marketing skills are as important as your chiropractic knowledge, maybe even more so.

Announcing: ChiroCommunity.com Exclusive Network

Our May 1st launch date is fast approaching and you are about to lose your zip code forever.

Only one chiropractor in each zip code.

Publisher: The Spinal Column
Director: 800 696 7788, ext. 112
E-Mail: larry@chirometromarketing.com
 

P.S. If you would like information on our test drive new patient programs with a 100% money-back guarantee (if we don’t deliver) call us at 800 696 7788, ext. 248.

P.P.S. We now have a new program that pre-qualifies the patients we send you. They must have a treatable condition and insurance or a job.

Call for details at 800 696 7788, ext. 248.


Click here for more info on our NEW exclusive chiropractic referral network


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For more marketing information and tips visit www.chirometromarketing.com .

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©2005 Metro Marketing, Inc.

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